GAMELOFT 隱私權政策

The following Agreement is originally written in (British) English. In the event of any conflict between its translated version and the English original version, the English original version shall prevail (please refer to https://www.gameloft.com/zh-hant/privacy-notice/ ).

We take your privacy very seriously and take your rights seriously. We respect your privacy and are committed to protecting the personal information we collect from you. This Privacy Policy describes what information Gameloft collects and how we use, disclose, transfer, and store it. If you do not want Gameloft to collect, store, use, or share your information as described in this Privacy Policy, you may not be able to play our games or use our services.

Gameloft SE and its affiliates (collectively, "Gameloft") will collect, store and use your information in accordance with this privacy policy (the "Privacy Policy") as a data controller in connection with Gameloft's provision and development of games, mobile applications, services and websites (collectively, the "Services").

Regardless of whether you use the service on a mobile device, personal computer or other platform, all our services are subject to the contents of this Privacy Policy.

By using the service, you agree to this privacy policy.

This Privacy Policy is effective as of May 22, 2018 and was last modified on June 20, 2018.

If you have any questions, comments, or concerns about this Privacy Policy and/or our practices, please see the “How to Contact Us” section below.

1 – How we collect personal information

Gameloft may collect certain personal information from you when you: (a) create an account; (b) play our games or use game-related services; (c) make purchases through our Services; (d) create user-generated content; (e) view advertisements through our Services; (f) subscribe to newsletters; (g) contact Gameloft customer service and participate in technical support sessions; (h) participate in challenges or competitions hosted by Gameloft; (i) chat with other users of the Services; (j) express an interest in participating in game betas; (k) share or post content on our social media channels and other social networking sites; and (l) apply for a job.

2 – Information we collect

Gameloft will only collect such information as is appropriate for the purposes listed below.

a – Information you provide to us

Contact information (such as your name and email address)
Your age
Your username and password
Profile information (such as profile picture)
Information you provide when requesting assistance from our customer service (such as chat transcripts and customer support case numbers)
Other information you provide to us (such as information to identify a lost account)

b – Information collected directly and automatically when you use our services

Information about game progress and events
Information about your interactions with other players
IP address and device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Device information (such as device name, operating system, and browser information, including browser type and the language you prefer to display)
Information we collect using cookies and similar technologies (Note: You can refer to our Cookie Policy to learn how to refuse the use of such technologies)
Approximate geographic location information
Precise geolocation information (GPS)
Gameloft Player ID

c – Information received from our partners

Information we receive when you connect to third-party social networks (such as Facebook or Game Center)
Information from payment partners (if you have subscribed to certain games or made in-game purchases)
Information for advertising or data analysis purposes so that we can provide you with better service.

3 – How we use personal information

We use this information primarily to provide you with a better gaming experience, but we may also use your information individually or in combination for the following reasons:

To meet business operation needs and enhance your gaming experience, the purposes include:

Providing services consistent with your age and legal requirements in the country where you reside.
Provide you with gaming experiences that may be of interest to you and features that you have ordered.
Track your use of the Services to help us understand your gaming activity, preferences, and tendencies so we can personalize your experience, provide you with tailored gaming offers and notifications, and improve your gaming experience in other ways.
Facilitate the process of sharing news on social networks.
Enter you into competitions and contact you when prizes are awarded.
Provide you with the opportunity to participate in game testing.
Other security reasons such as preventing cheating, crime or fraud.
Find bugs and service errors and fix them.
Use data for management, analysis, research and optimization.
Compile statistics.
Comply with all regulations and legal requirements and respond to any requests from data protection authorities or any law enforcement agencies.

To provide you with support services, communicate with you, and respond to any requests or questions you submit through the Customer Support Interface.

To enable us to provide you with a personalised communication channel for the following purposes:

Processing your subscription and unsubscription to our newsletter.
Contact you to recommend services and contests we may offer.
Send you promotional or marketing materials, subject to your prior consent (we will provide you with the option to opt-out of receiving such materials in the future).
Consider your interests, profile, age, gender, and location to provide you with more personally targeted advertising.
Send advertisements and measure the effectiveness of those advertisements.
Collect personal information that you disclose to other users or designated user groups through our messaging, chat or other game features, and collect necessary personal information of users you contact to facilitate communication (Note: We do not collect any information sent outside of our service channels, including emails or text messages.)
Providing you with personalized content and offers.
發送推播通知給您（若您允許該功能）：美國地區僅限 13 歲以上的用戶（歐洲地區僅限 16 歲以上的用戶）。

為達成上述的一部分或全部目的，Gameloft可能會使用您的個人資訊並加以分析。分析包括商業性分析和營運研究，其結果將用於產品開發、產品製作和服務改進、個人專屬內容、廣告提供以及內容推薦。

我們收集和處理您的個人資訊（針對歐洲用戶）的法律依據如上所述。

我們通常只會在下述情況收集您的個人資訊：

當我們取得您的同意。
當我們需要個人資訊以便履行合約，並為您提供像是客戶服務、偵錯以及詐欺預防等服務時。
當該行為符合我們的合法利益（提供廣告服務給您並評估廣告或行銷活動的有效性，還有分析您的遊戲活動，以及保護和改進我們的產品跟服務），而且並未與您的權利有所衝突。
當我們有法律義務向您收集個人資訊時。

4 – 我們如何保留個人資訊

在您玩我們的遊戲或使用我們的服務期間，為了符合您所在國家/地區的適用法律，Gameloft 會在達成本隱私權政策中所述目的之必要期間內保留、使用和儲存您的資訊。我們希望您知悉此事：如有解決爭議或者回應法規或警方要求的需要，保留期限將會視情況延長。

5 – 我們如何共享個人資訊

Gameloft 公司實體

為營運相關服務，您的個人資訊可能會被轉移到下文所述的其他 Gameloft 工作室或法人實體、子公司、處理商或第三方廠商（請參閱「個人資訊的國際營運和傳輸」）

第三方廠商

我們使用的第三方服務只能以特定用途有限制性地存取您的個人資訊，例如管理、分析、優化、廣告、獎品發放、行銷輔助、客戶服務以及資料分析。他們協助我們進行營運。

此類第三方廠商僅被授權將您的資訊用於上述用途。

在使用我們提供的服務期間，如果您決定使用社交分享功能，例如 Facebook 或其他第三方社交網站上的「分享」或「按讚」功能，則有可能會允許從此類第三方社交網站上分享、收集您的個人資訊和非個人資訊。您可以查閱這些第三方的相關政策，詳細了解其資訊收集的實際操作情況。

Gameloft 為 Vivendi 集團旗下的公司，因此您的資訊可能被轉移到 Vivendi 集團實體用於全球計畫。在這種情況下，您將被告知相關計畫的性質和涉及之實體，而且在轉移您的資訊之前，我們會事先徵詢您的同意。

政府部門

我們保留向執法機關報告我們認定為非法活動的權利。我們將會展開調查或採取行動，以打擊非法活動、涉嫌濫用、未經授權使用服務的行為，或是保護他人的財產或安全。如果資訊涉及實際或潛在的有害行為，我們亦可能會在全球各地的任何法律或法院命令要求時揭露您的資訊。
在這種情況下，我們將考慮適用的當地法律、法令的性質，以及個人資訊的合法性和比例原則。

如果公司被出售

若發生任何出售我們公司或任何業務（及其相關資產）的情況，客戶資訊通常也在商業轉讓資產之列。如果我們的業務將全部或部分出售或處理的話，這些客戶資訊（包括您的個人資訊）也將轉讓或出售給收購方。

6 – 個人資訊的國際營運和傳輸

為了合法的商業目的並作為我們國際業務的一環，我們可能不時會將個人資訊轉移給我們的附屬公司（即子公司、母公司、合資企業和其他共同擁有 Gameloft SE 的公司實體）。

Gameloft 公司的總部設在法國，其營運、實體和服務遍及加拿大、美國和全世界。我們已採取措施確保您的個人資訊受到合法安全的處理，並確保在我們所處理的政府管轄區內得到適當程度的保護。如果您位於歐洲經濟區（EEA）或瑞士，而您的個人資訊要轉移到這些地區以外，我們將根據歐洲執委會授權的標準合約條款或按照歐盟《一般資料保護規則》(GDPR) (EU) 2016/679 第 46 條規定的措施來提供相應的保護。

7 –個人資訊的安全和保密

我們採取了安全措施來防止未經授權的存取、維護資料安全並正確使用透過服務所收集的個人資訊。

我們要求並強制有關的第三方採取合理的預防措施來保護您的個人資訊免遭遺失、濫用、未經授權的揭露、竄改及毀損。但請記住，透過網際網路或無線網路傳輸資料並非 100% 安全。因此，在我們努力保護您的資訊的同時，我們無法保證您的資訊絕對安全，而且對於您在我們管控下的資訊，我們不會對未經授權的使用或存取承擔任何責任。

當我們讓第三方幫我們處理您的個人資訊或信用卡資訊時，我們採取了合理的步驟要求他們遵守本隱私權政策以保護您的個人資訊（包括任何信用卡資訊）。

如果我們的服務中出現個人資訊（包括信用卡資訊在內）的安全問題，我們將按照您所在地區對於資訊安全通知的規定即時通知您，並採取商業決策的合理措施予以糾正。

如果您認為您的個人資訊被我方或任何第三方不當使用，請立即發送電子郵件至 DataProtectionSupport@gameloft.com 與我們聯絡。

8 – 兒童

我們鼓勵家長教導兒童注意隱私以及如何在網路上使用自己的資訊。未經家長的事先允許，孩子們不得透露姓名、地址、電話號碼或任何個人資訊。

年齡未滿13歲的用戶會被視為兒童，除非其居住的國家/地區有更嚴格的規定^[1]。在歐盟國家中，不滿16歲的用戶被視為兒童，除非其居住國家/地區的資料保護規範有另行規定。

如果我們認為我們提供服務的對象是未達到其居住國家/地區最低法定年齡的用戶，我們可以阻止此類用戶使用服務，或者拒絕提供資訊及/或限制從此類用戶收集資訊，詳見下文。

未達到其居住國家/地區最低法定年齡的用戶不得向 Gameloft 提交個人資訊。

對於未達到其居住國家/地區最低法定年齡的用戶，我們對個人資訊收集採取以下限制。

此類用戶不得：

在遊戲中顯示其真實姓名或任何資訊
使用聊天、排行榜、論壇、社交網路（Facebook、Game Centre 等等）
訂閱電子報
使用任何其他會顯示用戶真實姓名的功能

對於此類用戶，我們將避免收集和使用其精確的地理位置資料，並只向其顯示內文式廣告（不含任何行為類廣告）。

根據進行遊戲測試的國家/地區，兒童可以在獲得家長同意及/或家長陪同的情況下受邀參與測試我們的遊戲。

父母必須為孩子行使隱私權。請參閱本隱私權政策「您的權利」一節。

[1]舉例：《一般資料保護規則》 (GDPR) (EU) 2016/679

9 –求職者

如果您想求職，可以直接進入 SmartRecruiters 網站。決定提交申請後，您還必須向 SmartRecruiters 提交一些資訊，包括您的姓名、電話號碼、電子郵件信箱和教育背景。該資訊的收集將受 SmartRecruiters 隱私權政策的約束，您可以在此處查看：https://www.smartrecruiters.com/privacy-policy/

您亦可前往此連結查看 Gameloft 針對求職者的隱私權政策。

10 –您的權利

我們要求您持續更新向我們提供的資訊。您可以藉由此表單聯絡我們，更改您先前向我們提供的任何資訊。

您聲明並擔保所提供給我們的所有資訊皆為真實無誤，並跟您本人有關且與他人無關。

You can exercise your rights at any time to request Gameloft to access, correct or delete your information. If you are a European user, you may also request restrictions and object to the processing of your personal information, or exercise your right to data portability, according to your local laws.

Please note that your information may be controlled by third parties (our data partners). You can obtain more information and opt-out of having your personal information shared with third parties by contacting us using this form .

If you have previously agreed to receive direct marketing communications from us or subscribed to our newsletter, you can unsubscribe by clicking on the relevant link in each email or newsletter we send you.

If you wish to refuse authorization of cookies or other tracking technologies, please read the Cookie Policy on our website.

Please note that your actions may affect game features, services and other content. Your information and data processing are necessary for Gameloft to provide these services.

Your actions may force Gameloft to stop providing services. Your game will be reset if:

If you request changes to such required information, we may not be able to continue to provide you with linked games or game services.
If you request to limit Gameloft's processing of necessary information, or object to our processing of such information (in which case we may not be able to provide you with the game or gaming services).
If you withdraw your authorization or request deletion of personal information.

If you withdraw your authorization or request to delete personal information, we will no longer use or process your information, but we will retain such information in order to respond to requests from law enforcement agencies or the police. We have the right to retain archived files of such information for a reasonable period of time in commercial practice to ensure that deleting them does not affect the integrity of our data; we also have the right to retain anonymous files of such information.

Please use this form to describe your request in detail.

If you are a parent of a child under the age of 13 (or such other age as required by applicable law) and believe that your child has provided us with information, please complete this form and we will delete the information from our systems.

To ensure the confidentiality of your personal information, we must be able to correctly identify you. Therefore, please provide us with a copy of an official document that can prove your identity. We will destroy this copy for safekeeping within two months of receiving and processing your request.

Our team will follow up on your request and respond to you within one month, unless your request requires further investigation. You will be clearly notified when this happens.

We remind our users in Europe that you have the right to lodge a complaint with the EU data protection regulator.

11 – Third Party Services

This Service may link to external websites that are not under our control. This Privacy Policy only covers our treatment of personal and non-personal information collected through the Service. If you visit external websites, you agree to the privacy policies of those websites. Please be aware that these websites may have different policies regarding the collection, use, and disclosure of your personal information. We cannot control and are not responsible for the privacy policies of such third parties.

Therefore, we recommend that you review the privacy policies of all third-party services. Without limiting anything in the following paragraph, we are not responsible for the actions, omissions, or policies of any external service.

12 – Changes to our Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we make material changes to this Privacy Policy, such policy will be re-posted on the "Privacy" page of our website and application and will indicate the modification date at the beginning. Therefore, please check this Privacy Policy from time to time to be informed of changes to this Privacy Policy. If you continue to use the Services after the changes are made, it means that you accept those changes; if you do not accept any of the changes, you can send a request to DataProtectionSupport@gameloft.com with the note "Information about changes" in the subject line.

13 – Legal Disclaimer

Our services operate on an as-is basis. We do not represent or guarantee that our services will be available at all times or that there will be no interruptions or errors when you use the services. We are not responsible for your ability to use the services or for matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any disputes arising from the use of the services shall be brought before the competent courts of your country of residence.

14 – How to contact us

If you have any questions, comments or concerns about our privacy policy and/or practices, please contact us at:

1- Send an email to DataProtectionSupport@gameloft.com

2- Write to Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France