JD Banner Gameloft
Mid-Senior Level
Game Community Manager

If you’re looking for an exciting challenge opportunity and want to work with a group of bold and talented people, don’t hesitate and join us in Saigon!

Employment Type
Fixed-term contract
Manager Role
Office Location
Work Model
Job Experience
Mid-Senior Level

Job Purpose:

  • Gameloft Saigon has an exciting opportunity for a Community Manager to join our teams working on our portfolio of legacy games.
  • As a Community Manager, you will join a team of passionate social media & community experts dedicated to nurturing & engaging with core fans & veterans by developing community experiences that keep them loyal to our games.
  • In this role, you will be dedicated to fostering healthy & thriving communities on a set of key channels & games. Your key responsibilities will be defining, developing & managing the best community content & experiences, in order to keep them entertained & engaged with the game. As such, you will be planning, publishing & moderating content across various channels, & funneling community feedback in order to support each game team in continuously improving our players’ experiences. 
  • PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game’s lifecycle.  Also, it is needless to say that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm. 

Principle Accountabilities:

Channel & Evergreen Content Planning – 40%:

  • Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.
  • Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.
  • Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI.

Community feedback loop & reporting – 20%:

  • Ensure a steady & constructive flow of community/player feedback to Game Management teams, using the tools at hand. Work on improving the process when required.
  • Track & analyze community & content performance KPIs, & capitalize on learnings in order to continuously improve each activation.
  • Analyze conversations & identify key insights from the community in order to improve content & community experiences on the channels you are responsible for.
  • Reach community performance targets in terms of: engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics, & utilize tools & processes at hand in order to continuously improve performance.

Community engagement & moderation – 40%:

  • Develop a conversational approach on the channels you are responsible for, to build a strong bond with all community members, catering to MVPs.
  • Ensuring coverage across channels, using the FAQs, response bibles & community management tools at their disposal.
  • Continuously aiming to improve the engagement & moderation efforts.
  • Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
  • Develop & amplify UGC across the channels you are responsible for.


  • Content performance
  • Impact on game KPIs
  • Sentiment
  • Product feedback
  • Community retention
Mid-Senior Level
Game Community Manager
Fixed-term contract
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