Under the supervision of the SEA Studio Community Manager, this internship will give you first-hand experience in community management for a leading game developer in the region; from content planning, publishing, & moderation, to reporting.

In this program you will work closely with the PR & Communications teams, Studio Management teams, & play a key role in the Gameloft Hanoi’s exposure on social media in Vietnam & internationally.

Main Responsibilities:

Content planning & publishing – 40%:

Defining the content plan for the Studio social media channels & networks, under the supervision of the SEA Studio Community Manager.
Publishing content on the Studio social media channels: ensuring a steady flow of approved content on a weekly basis.
Identifying content opportunities for the Studio, in collaboration with Studio stakeholders such as the PR & Communications team & Studio Management teams.

Community Moderation, proactive engagement & reporting – 40%:

Actively moderate the Studio social media channels, using the social media management tools provided.
Reporting on a monthly basis the community performance KPIs: content & channel performance.
Developing engagement tactics to encourage the organic resonance of the Studio’s social media content & community activities.
Keeping the Studio social media channels as safe as possible: by utilizing the processes/tools/guidelines at hand.
Building on community response bible, making sure that new topics are addressed & that canned responses are in line with the Studio & Global communications guidelines.

Social Media strategy support – 20%:

Supporting the Studio’s social media & community strategy, through benchmarking & creative ideation, with the guidance of the SEA Studio Community Manager, & Studio PR & Communications team.