GAMES AVAILABLE ON APPLE ARCADE
Your privacy is important to us, and we take our responsibility of caring for it seriously. We respect your privacy rights and are committed to protecting the personal information that is collected about you.
1 – Information we collect from you – purposes and uses
Our game is available on Apple Arcade.
Gameloft collects only adequate, relevant and limited information from you when you: (a) need help from our Customer Care, or (b) exercise your privacy rights.
Gameloft Customer Care uses your information only to answer your requests regarding any game issue or your privacy rights.
For these purposes, you provide us with your contact information directly (such as your name, email address, phone number, country and language).
2 – Information collected from your use of the game – purposes and uses
Information is collected through your use of the game and stored on Apple services, such as iCloud for game saves and Game Center for achievements, leaderboards, and multiplayer. Except as specially provided in Section 1, we do not store personal or gameplay data on our servers.
3 – How we retain your information
4 – How we share your information
With Gameloft entities
In order to operate the Services, your personal information may be transferred to other Gameloft studios or entities, subsidiaries, processors or third parties located worldwide as described below (please refer to the "International operations and transfers of your information" section).
With service providers
We use service providers for the specific purposes described above. They assist us with our operations.
Such providers are authorised to use your information for these purposes. They only have limited access to your information.
We reserve the right to report to law enforcement agencies activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorised use of the Services, or to protect the property or safety of others. We also may disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct.
In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information.
In case of sale of our company
In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets. In the event of any such sale or disposition of any or all of our business, your information may be transferred to the acquirer.
5 – International operations and transfers of your information
As part of our international operations, we may transfer personal information to our affiliates (which means subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership of Gameloft S.E) from time to time for our legitimate business purposes.
Gameloft is headquartered in France, and we have operations, entities and Services provided in Canada, the United States and throughout the world. We have taken measures to ensure that your personal information is treated securely and lawfully, and that it receives an adequate level of protection in the jurisdictions in which we process it. If you are located in the European Economic Area (“EEA”) or Switzerland, we provide adequate protection for the transfer of personal information to countries outside of the EEA or Switzerland based on the standard contractual clauses authorised by the European Commission or other appropriate safeguards defined in Article 46, General Data Protection Regulation (GDPR) (EU) 2016/679.
6 – Security and confidentiality of your personal information
We have implemented security measures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the personal information collected through the Services.
We take, and force applicable third parties to take, reasonable precautions to protect your personal information against loss, misuse, unauthorised disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorised use of, or access to, your information that is under our control.
If there is a breach of security involving your personal information, including credit card information, from our Services, we will inform you immediately according to your local regulations relating to the notification of information Breaches, and take commercially reasonable steps to rectify such breach.
If you believe your personal information is being improperly used by us or any third party, please immediately notify us via email at DataProtectionSupport@gameloft.com.
7 – Your rights
We ask that you keep the information that you provide to us updated. You represent and warrant that all information you provide to us is true and correct, and relates to you and not to any other person.
You can correct any information you have provided to us by contacting us through this form.
Please note that this form is available to all Gameloft players worldwide and for games for which we carry out more personal data collection and processing than for the games available on Apple Arcade.
So you may exercise any of the rights proposed in this form, at any time, but we may not perform the corresponding personal data processing. We will point this out to you in such cases.
In order to fully respond to your privacy request, we may transfer it to Apple (for instance: if you ask that your data be modified or deleted).
Please note that the Services can be affected by your actions. Some of your information and its processing is mandatory for Gameloft to provide the Services.
Your actions can oblige Gameloft to stop providing the Services. When the conditions below apply, your game will be reset:
- If you ask for the modification of this mandatory information, we may not be able to continue to link the Services to you.
- If you request limitations to processing that are mandatory for Gameloft, or you object to such processing (in which case, we may not be able to provide you with the Services).
- If you withdraw your consent or ask for the deletion of your information.
If you withdraw your consent or ask for the deletion of your information, we will not use or process your information anymore but we will store it—for a maximum of one hundred eighty (180) days from the date of your request—to answer regulatory or police requests. We further reserve the right to retain an anonymous version of such information.
Please specify your request through this form.
If you are a parent of a child who is under 13 years of age (or under another age specified by applicable regulations) and believe your child has provided us with information, please fill out this form and we will delete the information from our system.
Our team will look into your request and will answer you within one month, unless your request requires further investigation. You’ll be specifically informed if this is the case.
If you want to decline to permit cookies or other tracking technologies, please read our Cookies Policy on our website.
We remind European users that they have a right to lodge a complaint with a European Data Protection Supervisor.
9 – Legal disclaimer
10 – How to contact us
1 – by sending an email to DataProtectionSupport@gameloft.com
2 – by writing to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France