Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

What are the purposes behind processing?

Dear user, we use your personal information to provide you with the following game Services:

• opening an account
• providing you with games that are adapted to your age, and identifying the jurisdiction in which you are located, so we can determine what set of laws apply to you
• providing you with any goods, services, or functionalities you have requested
• tracking your use of our Services to help us learn more about your gaming activities and understand your preferences and tendencies so that we can personalise your experience, thereby providing you with in-game offers and notifications that are tailored to you, and otherwise enhancing your gaming experience
• facilitating communication, so that if you choose to send a message to another user or defined group of users through our message, chat, post or other in-game functions, we may collect any personal information you may disclose through such means, as well as the necessary personal information of the user(s) you are contacting (Note: We will never collect any information sent outside of the functionality of our Services, including through emails or text messages)
• personalizing your content and offers
• sending you push notifications (if you choose to allow that function)
• responding to any inquiries you have made through our customer-service features
• contacting you to promote our Services, contests and any specials we may offer
• registering your participation in a contest and contacting you in case of a prize
• offering you the opportunity to take part in playtesting (game tests)
• managing your subscription to, and opting-out of, our newsletters
• sending you promotions or marketing materials. We will provide you with the opportunity to opt out of receiving such materials in the future. You may also opt out of receiving such materials at any time in accordance with the instructions provided in this Privacy Policy.
• providing you advertising that better suits your interests and profile and is age-/gender-appropriate and targeted to your general location
• responding to customer-service inquiries and support requests
• protecting against cheating, crime or fraud, or for other security reasons
• answering requests from Data Protection Authorities or the police
• complying with all regulatory and legal requirements
• contacting you as part of talent recruitment
• using it for administrative, analytical, research, optimization, security and other purposes
• compiling statistics

For some purposes described above, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and services, personalizes content, provides advertising, and makes recommendations. If you choose to submit your personal information to us for any other reason in any other form, we will collect such personal information and use it for the purposes for which you submitted it. We recommend that you submit only necessary personal information.

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

What are the categories of personal information concerned?

Dear user, to provide the game Services described in our Privacy Policy, we collect and use these categories of personal information:

• Identification
• Technical information
• Forum & chat information
• Usage, analytics & geolocation information
• Advertising information
• Bank information & payment/billing information
• Social Media
• Cookies

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

To whom will the personal information be disclosed?

Dear user, to provide the Services described in our Privacy Policy, we may disclose your personal information to these categories of recipients (worldwide):

• Gameloft entities
• Providers
• Third parties (including Vivendi Group entities, third-party advertising & third-party social networking sites)

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

For how long do you store the personal information?

Dear user, your personal information is collected, processed and stored as long as you are an active user playing one of our games. Once you become an inactive user, your information won’t be processed anymore but will be stored for 5 years for regulatory reasons. At the end of this period, it will then be deleted securely or anonymized.

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

Does Gameloft apply automated decision-making or profiling using the personal information?

For some Services described in the Privacy Policy, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and services, personalizes content, provides advertising, and makes recommendations.

Right to withdraw consent

You have the right to withdraw your consent anytime, because you provided such consent to our data processing.

If you would like to change your choices regarding cookies and personal data processing, you can do this directly by accessing your settings from your application or by clicking on the Manage Your Cookies Choices option, which you can find at the bottom of the landing page on the website.

If you want to unsubscribe from a Gameloft newsletter, you can do this via the link available at the bottom of the email you received.

If none of the above applies to your situation, please contact our Customer Care team at privacypolicygameloft@gameloft.com and provide more information about your request to withdraw your consent.

Please add "Right to withdraw consent" in the subject of the email.

Right to restrict processing

You can exercise your right of restriction of personal data when:

• You contest the accuracy of your personal data​
• You consider the processing is unlawful and you oppose the erasure of the personal data​
• You request that we (Gameloft) keep storing data necessary for you for the establishment, exercise or defense of legal claims
• You objected to processing pursuant to Article 21(1) of the General Data Protection Regulation (GDPR) (pending verification of whether or not the legitimate grounds of Gameloft override your own)

If you consider one or more of the above situations to be applicable to you:

• Please use the Continue button below, and
• Please provide more information about your request, including specifying the data for which you want the restriction and the reason for seeking the restriction in order for us to be able to analyze and answer your right to restrict processing request.

Right to personal-information portability

Please note that the personal information we have is only related to the Gameloft games or Services you use. This information is not portable and it cannot be reused in other games or systems.

Right to object (including profiling)

To unsubscribe from a newsletter dedicated to one of our games, please open a newsletter and scroll to the bottom of the email, where you will find a hyperlink with the text “Unsubscribe from this list.” By clicking this hyperlink, you will be redirected to a confirmation page. Once there, you will have to click “Unsubscribe” to confirm and the process will be completed.

You have the right to object, at any time, to processing of your personal data for marketing purposes, which include profiling. By unsubscribing from the newsletter, you will object to profiling at the same time. ​

Right to oppose automated decision-making

Gameloft does not carry out any profiling based on automated decision-making that would have a legal effect on the user. Therefore, it is not possible to exercise this right.

Right to oppose automated decision-making

Gameloft does not carry out any profiling based on automated decision-making that would have a legal effect on the user. Therefore, it is not possible to exercise this right.

Right to be informed

You have the right to be informed about how your personal information is processed. For further information, please see our Privacy Policy.​

Warning

If you ask for your personal information to be deleted, we won't be able to provide you with this gaming experience and your game will be reset.