Below, you will find answers to frequently asked questions, as well as questions organized by category. If you can't find an answer to your question below please proceed to the Contact section.

How To: The first steps to get a game.

• How to buy a game
       After you have selected your phone model from the list, you will be directed to the game catalog. You can then view additional information about each game (game genre, storyline, required memory space, etc.) by selecting games individually. Once you have chosen the game you wish to download, you can pay for it by SMS, credit card, PayPal, or directly from your carrier. After you've paid for the game, you will receive an SMS with a link for the download. If you need further assistance with the download, check the download page for your particular game.
• What is Gameloft's refund policy?
       Gameloft products can be selected as downloadable software from our online store. We accept absolutely no returns on game downloads. Should you be unable to download the game, select a game that is incompatible with your phone, lack sufficient credit to download it, or have a problem with your internet service, you will not be refunded. If you complete payment more than once, you will not be refunded. We reserve the right to replace your purchase with another game in exchange. If for any reason you do not receive the game or find yourself unable to install it because of a technical problem, we will gladly resend it and work with you to resolve the problem.
• How do I buy a game from my carrier?
       Many carriers sell our games directly from their own service. T-Mobile, Vodafone, Orange, SFR, Rogers, Bouygues, and many others sell our games. In most cases, you can purchase the games from their multimedia or internet service, or sometimes from their website. For more information on what games are available from your carrier, and how to buy them, please contact them directly.
• How do I buy a game via Premium SMS?
       When buying via Premium SMS, you will be charged directly to your mobile phone bill. The number of messages required and the cost of each message varies by country, and this service is not available everywhere. Find a game that interests you by viewing our catalog, then click "Buy Now". If Premium SMS payment is available in your country, "By SMS" will appear on the left side of the screen. Click it to see the premium SMS instructions that are appropriate for your country, along with the cost of the game.
• Is shopping on gameloft.com secure?
       Transactions on gameloft.com use SSL (Secure Socket Layer 128-bit encryption). For all payments in euros, transactions are handled by Paybox (www.Paybox.com). All other purchases are handled by Verisign (www.verisign.com). At no time does Gameloft handle or have access to your credit card information.
• How long should it take before I get my game?
       Generally, receiving a game takes between fifteen minutes and an hour. However, in some cases, it can take up to 24 hours for a game to be received. After this time, if you have not received your game, please contact support@gameloft.com
• I deleted my game, can I download it again?
       Gameloft's policy is that if you buy a game, you can re-download it on the same device with the same phone number within the 90 days of your purchase. To re-download your game, go to http://gameloft.com on your mobile and click on the "My Downloads" link at the bottom of the page. You will see the list of all the games you purchased so far that you can re-download. If you purchased your game on our website on your pc using your credit card, enter the "My Account" section at the top of this page and re-download your game(s) after signing in. Keep in mind you will be charged for any data fees your carrier may charge for downloading your games. If you get your phone replaced by your carrier, you will not see the games you previously bought in the My Downloads section. You will need to contact our customer support and they will resend the games you bought. If for any other reason, a game that you bought is not listed in My Downloads and you would like to redownload it for free, please contact our customer care and they will resend the game. Customer care: android.support@gameloft.com

Troubleshooting

• My phone isn't listed; can I order the game for a different phone and use it on mine?
       If your phone doesn't appear on Gameloft's site, it is not supported. Picking an alternate phone, even if the model numbers are similar, will not work. Before adding a phone, we perform various tests to make sure that we can maintain the quality that gamers expect from Gameloft. However, we regularly add new phones to our website. If your phone isn't listed on the site, please check back regularly. If it's a popular phone, it's likely we will add it as soon as we can.
• The game that I want is not offered in my language, what can I do?
       We're sorry, but we offer games in English, French, German, Italian, Spanish, Portuguese (Brazil), Portuguese (Portugal), Russian, Polish, Turkish, Japanese, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hebrew, Hungarian, Latvian, Lithuanian, Norwegian, Romanian, Swedish, Thai, Ukrainian. Please check back regularly to see if we added your language to the list.
• My Country/Carrier isn't listed; can I leave a blank space, or put any other country?
       If your country or carrier doesn't appear on Gameloft's site, it means that it's not available at the moment. Do not enter another country or carrier, as the purchase will not be successful if you do. We expand our coverage monthly, so please visit regularly.
• I can't download the game via WAP, can I download it to my PC and then transfer it to my phone?
       Gameloft only supports downloading games over the mobile internet (WAP) and not any other method such as by cable, infrared, or Bluetooth. If you try to download a game to your PC to later transfer it to your phone, it will not work and the game download will no longer be valid for your phone.
• Why do I get an error message saying the transaction is not possible when I try to buy a game?
       The error message "Sorry, but the selected game is not available for your phone. Below is a selection of games we recommend for your device" indicates that we don't yet support your handset for the selected game or for the selected carrier. We apologize for any inconvenience this may cause.
• When I install a game on my Motorola phone, it says that it may be limited. Is this normal?
       When installing games on certain Motorola phones, a message may appear saying that the application may have limited functionality. This is a default message that always appears when installing games to these phones. Because it's a message displayed by the phone itself, we have no control over it. However, before being sold, all of our games are fully tested to conform to our high quality standards, despite any messages that may appear. Therefore, what you receive is the full game, certified to work on your phone.
• I have trouble downloading the game to my phone, what should I do?
       If you get an error message such as "connection timed out", "unable to connect to server", or "subscribe to GPRS first", this would likely indicate that your phone is not correctly configured to access the mobile internet (WAP). The exact configuration can vary by your model of phone, your type of service, and your carrier. Therefore, please contact your carrier to find the correct configuration required for your phone.